Crocoslots Casino Privacy Policy

Information we may handle

To provide an online casino service, Crocoslots Casino may handle information that identifies you or relates to your use of the website. The information collected depends on the services you use, the choices you make and the checks that may be required before or during account activity. We aim to collect information that is reasonably necessary for operating the service, meeting applicable requirements and providing support.

Account and contact information

This may include your name, date of birth, country of residence, username, password details, contact details, account preferences and records of communications with support. We may also record information about responsible gambling settings, account restrictions and other choices you make while using the service.

Verification and compliance information

Where checks are required, we may handle identity and age verification information, including copies or details from verification documents, information used to confirm your identity and records of checks completed. Additional information may be requested to help prevent fraud, account misuse, money laundering or other unlawful activity.

Payment and transaction information

We may handle records about deposits, withdrawals, bets, winnings, account balances, payment status and related transactions. Payment details may be processed by payment service providers. We may receive information needed to confirm a payment without necessarily receiving or storing all underlying payment credentials.

Technical, device and usage information

When you use the website, technical information may be collected, such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, referring page, pages visited, session activity and error information. This helps us operate, secure and improve the website.

How information is used

Personal information may be used for the purposes connected with providing and managing the casino service. We may use it to create and maintain your account, process account activity, provide customer support and communicate with you about your use of the website.

• Running the website, account and available casino services.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age, eligibility and account ownership.
• Carrying out anti-fraud, security and risk checks.
• Detecting suspicious, prohibited or unlawful activity.
• Responding to questions, complaints, requests and technical issues.
• Sending service messages, security notices and other operational communications.
• Sending marketing communications where permitted and where you have made the relevant choice.
• Understanding website use, fixing errors and improving performance.
• Meeting legal, regulatory, tax, accounting and record-keeping obligations.

Depending on the situation, information may be handled because it is needed to provide a service you request, because you have provided consent, because it is needed to meet a legal obligation or because it supports legitimate operational and security purposes. Where consent is used for a particular activity, you may withdraw that consent as described below. Withdrawing consent does not affect processing that is permitted or required for other purposes.

Sharing information

Information may be shared with service providers that help operate the website and casino services. This may include payment providers, identity and verification providers, fraud prevention services, technology and hosting providers, analytics services, customer support tools and professional advisers. Information may also be disclosed where necessary to protect users, protect the website, investigate suspected misuse or comply with a valid legal or official request.

Service providers are expected to handle information only for appropriate business purposes and to apply suitable safeguards. We do not intend to sell personal information as a standalone product. If information is processed in another country, appropriate arrangements may be used where required.

Cookies, security and retention

Cookies and similar technologies

Crocoslots Casino may use cookies and similar technologies to keep the website working, remember preferences, support account sessions, understand website performance and help identify unusual activity. Some cookies are necessary for core functions, while others may support analytics, personalisation or marketing activities.

You can manage or delete cookies through your browser settings. Blocking or removing some cookies may affect account functions, website performance or the availability of certain features. Your browser may also provide controls for limiting tracking technologies and clearing stored website data.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification processes and staff or supplier procedures.

No website, online account or method of transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and notify support promptly if you believe your account or personal information has been accessed without permission. We may ask for information to confirm your identity before discussing account or privacy matters.

How long information is kept

Personal information is kept for as long as it is reasonably needed for the purposes described in this Policy, including account management, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed. The length of time can depend on the type of information and the reason it was collected.

When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements. Closing an account does not automatically remove every record where continued retention is necessary or permitted.

Your privacy rights and how to contact us

You may contact us about the personal information associated with your Crocoslots Casino account. To exercise your privacy rights, send a request to support@crocoslotscasino.click. Please use the email address connected with your account where possible and explain what you are requesting so that we can review it efficiently.

• Access the personal information we hold about you and receive an explanation of how it is used.
• Request correction of information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed or where deletion is otherwise available.
• Withdraw consent to marketing communications and ask for promotional messages to stop.
• Ask questions about cookies, information sharing, security or the handling of a privacy request.

Some requests may be limited where information must be retained, where disclosure could affect another person, where identity cannot be confirmed or where another legal or security requirement applies. If deletion is not possible, we will generally explain the reason in appropriate terms. A request to stop marketing does not stop essential service, account, security or transaction communications.

We may need to verify your identity before completing an access, correction or deletion request. This helps protect account information from unauthorised disclosure. We aim to respond within a reasonable timeframe and may ask for clarification if a request is unclear or covers a large amount of information.

Updates to this Policy

This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The current version will apply from the date it is made available on the website. You should review this page from time to time to remain informed about how information is handled. Continuing to use the website after an update may indicate that you have read the revised Policy, subject to any consent that may be required.